Job Advertisement for Customer
Service Representative
(SOLANA BEACH, CA)
February 22, 2010
Taiyo Yuden (USA) Inc.
produces surface-mount and leaded passive electronic components as well as
functional modules that incorporate active components. Product lines include
capacitors, inductors, ferrite beads, EMI filters, surge absorbers, resistors,
thermistors, piezo products, ferrite cores and magnets, resonators and LC
filters, functional modules and DC-DC converters, and LCD backlight drivers.
The Recordable Media Group offers high-quality CD-R and DVD-Rs.
Taiyo Yuden (USA) Inc. is a
wholly owned subsidiary of a Japanese company. The US Company manages all sales,
distribution and related operations for North and
We offer Competitive Salaries and Comprehensive Benefits including medical,
dental and life insurance, 401K and paid vacation and holidays.
· Please list
your salary range on your submittal. Cover letters without the salary range
will not be considered.
· Please
submit a cover letter and resume in Microsoft Word format. Resumes in any other
format will not be considered.
GENERAL
SUMMARY:
This
position is responsible for customer service support to ensure our customers'
needs are met and to ensure products are delivered in a timely manner to
achieve the highest level of customer satisfaction.
ESSENTIAL
FUNCTIONS:
1.
Provide customer service support by accepting and acknowledging orders,
entering and verifying. orders, purchasing and confirming ship dates from
vendor and to customers.
2.
Act as the primary liaison to the customer for all order, delivery and critical
issues.
Requires
strong customer relations and support via direct regular contact with the
customer.
3.
Provide support by analyzing customer forecasts and required buffer stocks to
support customers and meet on-time delivery.
4.
Assists in inventory control activities by responding as necessary to ensure
levels are adequate to meet customer demands.
5.
Expediting with vendors when needed to meet customer requirements with the
objective to prevent delinquent deliveries to the customer and assure the
customer has full knowledge of critical situations.
6.
Monitoring of electronic orders (EDI) submitted by the customer or via the
customer’s on-line web enabled systems.
7.
Monitor customer consignment inventory or customer websites. Assure stock
levels meet the target levels set by the customer.
8.
Provide support by coordinating with the customer, warehouse, accounting and
sales departments to resolve customer account related problems.
9.
Process debits memos, credits memos and RMA's between customer and Taiyo Yuden
10.
Track RMA's to ensure timely returns from customer.
11.
Act as team member and fill in for other CSR's as needed to assure full
coverage on all customer accounts.
12.
Visit customer with Sales Representatives as required.
13.
Performs other related duties as assigned by management.
KNOWLEDGE.
SKILLS AND ABILITIES:
1.
Knowledge of procurement, materials planning and inventory management concepts.
2.
Knowledge of order management and sales concepts.
3.
Knowledge of computer software, such as; SAP, Microsoft Word and Excel, and
other software as required
4.
Ability to pay close attention to detail and coordinate various activities
simultaneously.
5.
Ability to communicate with co-workers, customers, and business contacts in a
courteous and professional manner.
6.
Ability to work independently with general supervision.
7.
Ability to speak Japanese, Spanish, Korean and Chinese a plus.
EDUCATION AND EXPERIENCE:
AA
degree and/or high school diploma. 3+ years in customer service or related
experience and/or 2+ years in purchasing and material planning.